Contact support
For help with Gymeflix, send an email to the support address below. We aim to respond as soon as reasonably possible.
What to include
Please do not send passwords. For account or purchase issues, include:
- the email address used for your Gymeflix account;
- your device type and operating-system version;
- a short description of what happened and when;
- screenshots, if they help explain the issue;
- for purchase issues, the store order reference if available.
Account deletion and privacy
You can delete your account in the app when signed in. If you cannot access the app, email us with the subject Gymeflix Account Deletion Request and include the email address linked to the account.
For privacy details, including data use, retention, and your rights, read the Privacy Policy.
Purchases, ads, and billing
If an ad-free purchase or store transaction is not recognized, contact us with your store order reference. Refunds and billing adjustments may also require Apple App Store or Google Play support, depending on where the purchase was made.
If you are using the free version, device-level advertising controls and in-app privacy choices may affect the ads shown to you.
Legal links
These pages explain how Gymeflix handles information and the terms that apply when you use the app.